Return & Refund Policy

Effective Date: 30 June 2026

At Gadget Supply, we want you to be completely satisfied with your purchase. This Return & Refund Policy complies with applicable UK consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Your Right to Cancel

If you are purchasing as a consumer, you have the legal right to cancel your order within 14 days of receiving your goods without giving a reason.

After notifying us of your cancellation, you have a further 14 days to return the items.

To exercise your right to cancel, please contact us before the cancellation period expires.

Returns Eligibility

To qualify for a return, items should:

• Be returned within the applicable return period.

• Be in a condition suitable for resale where reasonably possible.

• Include all original accessories, manuals, and packaging where available.

• Be accompanied by proof of purchase.

You may inspect the goods as you would in a physical shop. However, if the value of the goods is reduced because they have been handled more than necessary, we may make a deduction from your refund as permitted by UK law.

Faulty, Damaged or Incorrect Goods

Under the Consumer Rights Act 2015, you are entitled to goods that are:

• Of satisfactory quality

• Fit for purpose

• As described

If your item is faulty, damaged, or incorrect, please contact us as soon as possible.

If a fault is discovered within 30 days of delivery, you may be entitled to reject the goods and receive a full refund.

After 30 days, you may be entitled to a repair or replacement, and if these are unsuccessful, a refund or price reduction in accordance with your statutory rights.

Non-Returnable Items

Unless faulty or not as described, the following cannot usually be returned:

• Personalised or customised products

• Sealed items that are unsuitable for return due to health or hygiene reasons once unsealed

• Digital downloads once downloading has begun (where applicable)

• Gift cards

• Products that have been damaged through misuse, accidental damage, or unauthorised repairs

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved refunds will be processed within 14 days of receiving the returned goods (or evidence that they have been returned), using the original payment method.

You will not incur any fees for receiving your refund.

Return Postage

If you are returning goods because you have changed your mind under your legal cancellation rights, you are responsible for the cost of returning the items unless we have agreed otherwise.

If the goods are faulty, damaged, or incorrectly supplied, Gadget Supply will cover the reasonable cost of returning the goods.

Exchanges

We are happy to replace faulty or damaged items where appropriate. If you would like a different product, we recommend returning your original purchase and placing a new order.

Order Cancellations

Orders may be cancelled before dispatch for a full refund.

If your order has already been dispatched, your statutory cancellation rights described above will apply.

Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law. Your legal rights remain unaffected by this Return & Refund Policy.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team via the contact page on the Gadget Supply website. Please include your order number so we can assist you as quickly as possible.